We craft experiences that align with your users

Research and Discovery

We use techniques that help you answer the following questions:

  • Who are my users and what do they care about?

  • What do they expect from my service/product?

  • Why do they choose competitors instead?

  • What are my users’ goals and desires?

  • How can I fill their needs best?

IN- DEPTH INTERVIEWS/ FOCUS GROUPS/ USER PERSONAS/ JOURNEY MAPPING/ SURVEYS/ USER DIARIES

Explore, Co-create and Iterate

We know design is better as team-work.

That’s why we like to integrate your team and stakeholders into the process.

Through co-creating techniques and workshops we answer the following:

  • What are my team goals and expectations?

  • How can my team can help my clients best?

  • How can we help the team create more innovative solutions and processes that help users more efficiently?

  • How can we make the research insights actionable for the team?

WORKSHOPS (IN-PERSON AND ONLINE) / DESIGN SPRINTS /SERVICE BLUEPRINTING

Develop and Deliver

We help you optimize the service/product in concrete ways using usability and accesibility best practices.

Our techniques help you answering these questions:

  • In which ways can I improve my service to help my users reach their goals?

  • In which points are my users losing interest?

  • How can I make the experience better for them?

  • What are their main barriers/delight moments?

  • What do they value the most/the least in my service?

USER TESTING/ USABILITY REVIEWS/ BENCHMARKING/ TREE TESTING/ CARD SORTING

Let's get your service growing

Let's get your service growing

Let’s get in touch

Tell us about your project and let’s find our unique simbiosis

Drop us a line at n.alvarezgon@gmail.com