Uncovering the Hidden Connections
UX Research and Service Design
At Enoki Insights, we help you:
Refine experiences to delight your customers.
Grow unseen opportunities in your business.
Create ecosystems of thriving services for your people and the planet.
APPROACHHuman-Centered Research: methodologies like in-depht interviews, surveys, user personas, and usability testing amongst others allow me to understand diverse user needs and create solutions that address them effectively.
Planet- Centered Design: using Service Design methods, like Service Blueprinting or Customer Personas, to improve products and services that are regenerative (good for you, your clients and the environment).
Accessibility-Focused: tools such as Axe DevTools and manual accessibility checks ensure that the projects meet the standards for digital accessibility.
Knowing your users will help you create the services they love!
Discover and Define
Detective googles on!
Through research techniques we help you understand who are your users and the best ways to align your services with their needs.
Develop and Deliver
Let’s get digging! We are ready start improving the service. Through prototyping and testing, we make sure your services are bringing the best experiences for your users.
Explore, Co-Create, and Iterate
We craft the map of the adventure together!
We combine UX Research, and collaborative methods in which we help your team be part of the solutions.